RV Mattress Archives » Brothers Bedding Mattress Factory

I had a great experience with Josh! We did not know where to start and he showed us some good options for what we needed.Plus, we love supporting a local company here in Knoxville!

My wife and I began and ended our mattress search at Brothers due to the excellent customer service. We had our two toddlers with us, which made it difficult to focus, but the staff was amazing and helped out with them greatly. Highly recommend due to amazing people/customer service and an even better product.

For years, I needed a new mattress, but I don’t get paid very much, so it took me a long time to save up enough money. I chose Brothers Bedding because I wanted to support a local business. While trying out a medium firm “Pure Green Latex” mattress, I told the salesman that it would be the perfect mattress for me if the middle area of it didn’t feel so strangely elevated (my lower back/bottom felt higher than my head). He then assured me that this type of mattress does not usually have this problem, and that only this particular mattress in the showroom had this issue due to it being on an adjustable base. I assumed he knew what he was talking about, so this seemed like a reasonable explanation. I then made a HUGE mistake and purchased this mattress. It was delivered in early December 2021. I was extremely excited to sleep on it, but very disappointed when I woke up the next day with a sore lower back and numb hands. Despite what the salesman promised me, the middle of the mattress still felt higher than my head. Still I tried to tough it out and forced myself to try sleeping on it for 3 more nights. Each morning my body felt worse and worse. After a total of 4 nights sleeping on it, I actually had to call out of work because I was in so much pain.This mattress has been a devastating financial loss for me. I only ever slept on it for 4 nights and have been sleeping on my couch since December 2021. If you are like me and do not make a lot of money, then PLEASE just shop at one of the bigger stores that allow you to return and refund ANY type of mattress. If I bought this somewhere like Mattress Firm, then I’d have been able to return it after 21 days/before 120 days. I literally threw away a total of $2,473.42 (including delivery fee & tax) on a mattress that I can not sleep on. If I had known that this elevated feeling would still be present in the middle of the mattress, even when it was not on an adjustable base (which the salesman told me it definitely would NOT), then I never would have purchased it.

Very friendly staff willing to help. It's great that they offer free delivery and they are taking my old one away too. Would highly recommend

Our delivery drivers were top notch! We are very pleased with them because they went above and beyond with our delivery to make sure everything was done correctly and to our specifications. They were so kind and pleasant and made sure it was a smooth delivery. We definitely give them 5 stars!!!We have already recommended Brothers Bedding to several friends and family, even though we just received our mattress today. The entire experience has been top notch. Diana made the purchase easy for us and the decision on which mattress to choose and easy one. I’m actually looking forward to going to sleep tonight and not dreading it.☺️

We're very happy so far with our new Mattress. We previously had a memory foam mattress that was comfortable at first but didn't last super long and it was very hot at night. Our new mattress regulates temperature much better and is super comfortable.

Stopped in at the Maryville store on 1/8 needing a new bed after trying so many other mattress stores, talked with Derrick and told him what we were looking for. He showed us a few options based on our needs, very proffesional, easy to talk to, and no pressure, after deciding on one bed was delivered on the 14th, best sleep we've had in years. Very pleasant experience all around, thanks Derrick.

Knowledgeable people that take the time to help you make a decision. Efficient and courteous delivery.

We have always used Brothers Bedding and been happy.Once again they did not dissapoint. Purchased our bed and a nice padding for our king bed. Love it thanks Brothers Beds.

The bedding came in excellent condition and on time. The salesmen and delivery men were knowledgeable and friendly. Excellent service.

Our 3rd Brothers bed is a king size and has been a big disappointment. It feels like a regular size bed with extra added to make it a King. When you look at it, it looks perfectly flat but when you lie on it it feels like the middle is high. I’m a side sleeper and with this mattress I have to sleep on my left side. When I try to turn on my right side it feels like I’m turning or lying uphill. I called customer service. He wasn’t the best to be a customer service representative. He said I had an attitude and told me how long brothers had been making mattresses. Maybe 40 years but at the time my F 150 was in the shop having repairs Ford was taking care of after the warranty had expired. Now Ford has been making vehicles for over 100 years and they had a problem on my vehicle so no matter how long one has been making something occasional problems happen. I don’t recommend this king size bed nor do I recommend Brothers bedding.

We had searched different stores for the perfect mattress, but my dad suggested Brothers Bedding because he has had the same bed for over twenty years that was made by them and it’s still super comfortable and we wanted to buy from a local business, if possible. Eugene helped us pick the perfect bed for us and we bought that day. We even purchased two pillows that are amazing and have essential oil (cinnamon) fragrance to them to help us sleep. The first delivery came and went smooth, but there was a defect where the glue had come through. Not something that happens often and they replaced the full bed for us. It had caused some discoloration, but we were able to keep the first bed and sleep on it until they built us a brand new one. The sales manager called me himself and offered a huge apology. I was also given a free mattress cover to protect the mattress because of the incident. We decided we wanted to change from a medium comfort to a soft comfort in the time that the new bed would be being made, as well, and all it took was a phone call and they changed it to make us a soft mattress, rather than the original medium and we set a different delivery date because the new one had ended up being during a time that neither of us could be home. The delivery of the new bed went very smoothly and they were in and out in no time! I’m laying on this EXTREMELY COMFORTABLE new mattress right now, as I type this! I suggest Brothers Bedding and wouldn’t go anywhere else!Kayla & Matthew

My husband and myself bought a bed today from Derrick, he was very informative and helpful with what we wanted. We can't wait to get our new bed! We recommend Brothers bedding to anyone looking for a new bed. Thank you Derrick!

After shopping at 3 bed stores, We would buy from local Brothers Bedding before anyone else, based on our experience! We were not pushed into a purchase or into the latest sale. Eugene heard what we liked and didn't like He lead us to the perfect bed, and even when we couldn't decide between 2, he made adjustments to make the one for us perfect. We couldn't wait for it to be delivered. We love supporting local business, and glad we could support Brothers with our purchase! Delivery was also super easy!

They were right on time My mattress looks fabulous. They took all of the remnants of the old mattress which was Great. I'll certainly shop local again!

We just received our second purchase from Brothers Bedding and really like our new mattress and bed. Great sales person and service, always as promise, and on time. Thank you

We love our new mattress! Brother's Bedding made the process so easy. We highly recommend them. Our time in the store was very pleasant and enjoyable. They deliver what they promise.

My experience at Brothers was amazing. Diana was so easy to work with. She gave time and space but was available to answer questions. She helped me make the best choices for my needs!

Diane was very knowledgeable about mattresses and recommendations for us. Always heard to buy from a mattress store not a furniture store as this is their speciality!!The two young men who did the delivery were also exceptional. On time, careful moving things around and very pleasant.Now if the mattress lives up to the customer service, we will be extremely pleased

Shopping at Brothers Bedding was a great experience. Had to order the mattress and it came in and was delivered exactly when it was promised. Eric at the Broadway Store was a pleasure to shop with, helped me find exactly what I wanted for my 93 year old mother.

We went shopping for a bed here after owning our current mattress for seven years. We had no idea what we wanted or needed, but read online that this shop was very knowledgeable. Everyone we talked to knew their stuff, was not pushy or had that, "used car sales man" vibe, and were willing to work with us! Our mattress was delivered soon after we purchased it and we love it! Highly suggest going here instead of a big furniture store to find a good mattress.

I ordered a custom-sized mattress, and the one they made was to large. They replaced it with the appropriate size, with no additional cost to me. The delivery people could not have been nicer.

What great customer service. Very knowledgeable. Customer service after the sale is what impressed us the most! Highly recommend.

This is our 5th mattress from Brothers Bedding, spanning 16 years. That makes all our mattresses now from Brothers. They are well built, high quality, products. I wish other delivery companies could take notes; every delivery has been a great experience. On time for the appointment, communicated through text, friendly, anticipating my concerns, such as being careful on the narrow stairs. Going above and beyond, like putting bed skirt from the previous mattress onto the new one. Keep being awesome!

On a whim, we stopped in Brother Mattress and now leaving with a new mattress. Doug was extremely helpful and knowledgeable about the products. Purchasing process was so easy. We love supporting local business and love they are made right here in Knoxville. Delivery extremely quick! We are so happy with our purchase and I'll get the rest of our mattresses here.

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