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Posh+Lavish Warranty

2017 January Posh+Lavish Warranty

(4 pages of warranty information) Click to download a full copy Posh+Lavish Warranty

Posh+Lavish Warranty Claim Requirements

365 Night Comfort Guarantee

custom mattresses in Knoxville TN since 1938

brothers bedding mattress made locally in Knoxville, TN

6 Convenient Locations

Brothers Bedding Mattress Factory - Callahan

4.8

Based on 137 reviews

Glen Whitteaker

19:09 15 Nov 22

The service representative was very welcoming with a lot of knowledge with each mattress we looked at. He was very reassuring in the products durability, and companies backing of their products. I would recommend to anyone to stop and check-out these products. I was thoroughly impressed, and comfortable in my purchase of a new mattress at this store.

19:35 05 Nov 22

Had a great experience with Krista at Brothers Bedding Callahan Road. She knows her stuff, and led me through pros/cons of all the various models. She was well informed, patient, and no pressure. I'm looking forward to getting my new mattress in about a week, as they say, fresh from the oven. Fingers crossed!

02:55 27 Oct 22

Walked in to Broadway store looking to replace an aging mattress. Met Krista and she was awesome!! Took an unbelievable amount of time working with us and figuring out our needs. Probably two hours later we are hooked up with a P+L. So happy with the service we got. You rock, Krista!!

21:18 22 Jul 22

What a pleasant surprise. My wife and I stop at the Peters Rd store to look for a new mattress.Mitch helped us pick a mattress and showed us different mattresses with different price points for what we were looking for. With all his years making and selling, I felt like he was the professor of mattresses. I don’t know any retail store that have people that have made one.I was really impressed with the knowledge of the employees that we talk to, even the delivery guys were knowledgable about their products and recommended a mattress protector.After delivery we went to the Callahan store, since its was closer to home, to pick up new mattress protector and had the same excellent experience with Josh as we did with Mitch.It is good to know that there are still companies like this that actually care about their products and service. These employees just don’t watch a video and then go and try sell you a mattress, they know their products, since they are made here at home.We are very happy with sales and delivery, but since we have not had very long, I will update if it falls apart or something. I don’t think it will, looks and feels very well made.

17:07 16 Jul 22

Thank you for a wonderful experience! Andrea knew what we needed from a phone call! It was delivered today, and the guys set up quickly while being polite and knowledgeable. We will shop with them again. Aubrey King, Crossville

Edwina Sorrells

13:07 10 Jul 22

We talked to Mitch about our mattress research. He answered ALL of our questions and then showed us various mattresses based on our preference and needs. He was very professional and we'd highly recommend Brothers Bedding!

Benjamin Bradley

00:36 01 Jul 22

Great experience and knowledge, well informed. Highly recommend! Locally made

13:10 01 Jun 22

We went to brother bedding on Monday they were very helpful. Purchased our mattress that evening was delivered today and set up and took old mattress. 5 star all the way.

16:49 22 May 22

Trevor was very knowledgeable about their products and explained them with great detail. This is my second time to purchase from them. Very clean and friendly atmosphere.

15:16 06 Apr 22

I had a great experience with Josh! We did not know where to start and he showed us some good options for what we needed.Plus, we love supporting a local company here in Knoxville!

12:05 06 Apr 22

My wife and I began and ended our mattress search at Brothers due to the excellent customer service. We had our two toddlers with us, which made it difficult to focus, but the staff was amazing and helped out with them greatly. Highly recommend due to amazing people/customer service and an even better product.

21:16 02 Apr 22

For years, I needed a new mattress, but I don’t get paid very much, so it took me a long time to save up enough money. I chose Brothers Bedding because I wanted to support a local business. While trying out a medium firm “Pure Green Latex” mattress, I told the salesman that it would be the perfect mattress for me if the middle area of it didn’t feel so strangely elevated (my lower back/bottom felt higher than my head). He then assured me that this type of mattress does not usually have this problem, and that only this particular mattress in the showroom had this issue due to it being on an adjustable base. I assumed he knew what he was talking about, so this seemed like a reasonable explanation. I then made a HUGE mistake and purchased this mattress. It was delivered in early December 2021. I was extremely excited to sleep on it, but very disappointed when I woke up the next day with a sore lower back and numb hands. Despite what the salesman promised me, the middle of the mattress still felt higher than my head. Still I tried to tough it out and forced myself to try sleeping on it for 3 more nights. Each morning my body felt worse and worse. After a total of 4 nights sleeping on it, I actually had to call out of work because I was in so much pain.This mattress has been a devastating financial loss for me. I only ever slept on it for 4 nights and have been sleeping on my couch since December 2021. If you are like me and do not make a lot of money, then PLEASE just shop at one of the bigger stores that allow you to return and refund ANY type of mattress. If I bought this somewhere like Mattress Firm, then I’d have been able to return it after 21 days/before 120 days. I literally threw away a total of $2,473.42 (including delivery fee & tax) on a mattress that I can not sleep on. If I had known that this elevated feeling would still be present in the middle of the mattress, even when it was not on an adjustable base (which the salesman told me it definitely would NOT), then I never would have purchased it.

Georgia McDonald

17:24 18 Feb 22

Very friendly staff willing to help. It's great that they offer free delivery and they are taking my old one away too. Would highly recommend

Dorinda Stephens

19:42 10 Feb 22

Our delivery drivers were top notch! We are very pleased with them because they went above and beyond with our delivery to make sure everything was done correctly and to our specifications. They were so kind and pleasant and made sure it was a smooth delivery. We definitely give them 5 stars!!!We have already recommended Brothers Bedding to several friends and family, even though we just received our mattress today. The entire experience has been top notch. Diana made the purchase easy for us and the decision on which mattress to choose and easy one. I’m actually looking forward to going to sleep tonight and not dreading it.☺️

17:43 02 Feb 22

We're very happy so far with our new Mattress. We previously had a memory foam mattress that was comfortable at first but didn't last super long and it was very hot at night. Our new mattress regulates temperature much better and is super comfortable.

22:44 17 Jan 22

Stopped in at the Maryville store on 1/8 needing a new bed after trying so many other mattress stores, talked with Derrick and told him what we were looking for. He showed us a few options based on our needs, very proffesional, easy to talk to, and no pressure, after deciding on one bed was delivered on the 14th, best sleep we've had in years. Very pleasant experience all around, thanks Derrick.

15:50 05 Jan 22

Knowledgeable people that take the time to help you make a decision. Efficient and courteous delivery.

23:41 16 Nov 21

We have always used Brothers Bedding and been happy.Once again they did not dissapoint. Purchased our bed and a nice padding for our king bed. Love it thanks Brothers Beds.

Teresa Webb-Martin

09:51 04 Nov 21

The bedding came in excellent condition and on time. The salesmen and delivery men were knowledgeable and friendly. Excellent service.

15:13 29 Oct 21

Our 3rd Brothers bed is a king size and has been a big disappointment. It feels like a regular size bed with extra added to make it a King. When you look at it, it looks perfectly flat but when you lie on it it feels like the middle is high. I’m a side sleeper and with this mattress I have to sleep on my left side. When I try to turn on my right side it feels like I’m turning or lying uphill. I called customer service. He wasn’t the best to be a customer service representative. He said I had an attitude and told me how long brothers had been making mattresses. Maybe 40 years but at the time my F 150 was in the shop having repairs Ford was taking care of after the warranty had expired. Now Ford has been making vehicles for over 100 years and they had a problem on my vehicle so no matter how long one has been making something occasional problems happen. I don’t recommend this king size bed nor do I recommend Brothers bedding.

15:01 22 Oct 21

We had searched different stores for the perfect mattress, but my dad suggested Brothers Bedding because he has had the same bed for over twenty years that was made by them and it’s still super comfortable and we wanted to buy from a local business, if possible. Eugene helped us pick the perfect bed for us and we bought that day. We even purchased two pillows that are amazing and have essential oil (cinnamon) fragrance to them to help us sleep. The first delivery came and went smooth, but there was a defect where the glue had come through. Not something that happens often and they replaced the full bed for us. It had caused some discoloration, but we were able to keep the first bed and sleep on it until they built us a brand new one. The sales manager called me himself and offered a huge apology. I was also given a free mattress cover to protect the mattress because of the incident. We decided we wanted to change from a medium comfort to a soft comfort in the time that the new bed would be being made, as well, and all it took was a phone call and they changed it to make us a soft mattress, rather than the original medium and we set a different delivery date because the new one had ended up being during a time that neither of us could be home. The delivery of the new bed went very smoothly and they were in and out in no time! I’m laying on this EXTREMELY COMFORTABLE new mattress right now, as I type this! I suggest Brothers Bedding and wouldn’t go anywhere else!Kayla & Matthew

Marsha Clevenger

17:01 12 Oct 21

My husband and myself bought a bed today from Derrick, he was very informative and helpful with what we wanted. We can't wait to get our new bed! We recommend Brothers bedding to anyone looking for a new bed. Thank you Derrick!

13:13 19 Sep 21

After shopping at 3 bed stores, We would buy from local Brothers Bedding before anyone else, based on our experience! We were not pushed into a purchase or into the latest sale. Eugene heard what we liked and didn't like He lead us to the perfect bed, and even when we couldn't decide between 2, he made adjustments to make the one for us perfect. We couldn't wait for it to be delivered. We love supporting local business, and glad we could support Brothers with our purchase! Delivery was also super easy!

22:53 15 Sep 21

They were right on time My mattress looks fabulous. They took all of the remnants of the old mattress which was Great. I'll certainly shop local again!

20:16 11 Sep 21

We just received our second purchase from Brothers Bedding and really like our new mattress and bed. Great sales person and service, always as promise, and on time. Thank you

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Callahan - Factory

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Monday-Saturday: 10am-7pm
Sunday: 1pm-5pm

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Maryville

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Monday-Saturday: 10am-7pm
Sunday: 1pm-5pm

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Bearden

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Monday-Saturday: 10am-7pm
Sunday: 1 pm-5pm

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Peters Road

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Monday-Saturday: 10am-7pm
Sunday: 1pm-5pm

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Broadway Showroom & Clearance Center

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Monday-Saturday: 10am-7pm
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Sevierville

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Monday -Saturday 10am – 7pm
Sunday 1pm – 5pm

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